Log onto your student portal to update your contact details or view your attendance, timetable or results.
Student Portal
Download the latest version of your student handbook for information on studying at ELC, your enrolment conditions, your student rights and responsibilities, living in Australia, your wellbeing and who to contact for assistance.
Student HandbookIf you have a question, problem or complaint, please talk to the person listed below.
Who you should meet with depends on the subject:
| Subject | Person |
|---|---|
| Visa / Enrolment | Admissions Manager Please ask at reception to make an appointment with our admissions manager |
| Accommodation(including Homestay and student houses) | Accommodation Manager Please ask at reception to make an appointment with our accommodation manager |
| Class / Course | Speak with your teacher or ask at reception to make an appointment with your program coordinator
|
| Academic (further study) | Ask at reception to make an appointment with your program coordinator
|
| Personal / Welfare / Social | Ask at reception to make an appointment with our Student Services Manager
|
What if my problem hasn't been solved?ELC has procedures in place which set out the steps that you can follow if your problem hasn’t been solved. You may refer to your student handbook or see the “Student Complaints Policy and Procedure” document in the next section for details. |
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Academic and Non-Academic Misconduct Policy and Procedure
Assessment Review and Appeals Policy
Course Progress Policy and Procedure
Deferment, Suspension & Cancellation of Study Policy
English Language Assessment Policy and Procedure
Fees Policy
RPL and Credit Transfer Policy and Procedure
Monitoring Partner Arrangements Policy and Procedure
Issuing Qualifications Policy and Procedure
Language, Literacy and Numeracy Policy
Student Orientation Policy and Procedure
Student Release and Transfer Policy
Student Complaints and Resolution Policy
Tuition Protection Service (TPS) Policy
Marketing, Agents & Representatives Policy and Procedure
Management of Personal Information Policy
