Kick-start your career in business services with essential skills and knowledge to complete routine clerical, administrative and operational tasks.

You’ll learn to prepare documents, presentations and spreadsheets, deliver excellent customer service, apply critical thinking skills, maintain workplace safety and sustainability, and engage in workplace communication. The combination of theoretical and practical course work will give you a great insight into key administrative roles in an organisation.

Career Opportunities

Upon graduation, your newly acquired skillset means you could start your career as a:

  • Administrative Assistant
  • Customer Service Representative
  • Records Clerk
  • Receptionist / Secretary
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    Nationally recognised qualification

    BSB30120 (AQF Level 3) is a recognised qualification under the Australian Qualifications Framework.

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    8 intakes per year

    Start your course in January, February, April, May, July, August, October or November each year.

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    6 terms of 9 weeks study

    This program is structured in 6 terms of 9 weeks and includes scheduled study breaks of 3 weeks between each term (7 weeks in Dec-Jan)

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    73-80 weeks enrolment

    From start to end date, your total study period may span 73 to 80 weeks, depending on your chosen start date.

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    13 units of study

    Each term you will study a module of 2 to 3 units

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    Blended learning

    This program includes face to face teaching on campus as well as online practice on your own schedule.

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    Become job ready

    Through this course, you will gain fundamental skills and knowledge to design and produce business documents, contribute to continuous improvement, deliver and monitor services, and much more.

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    Competitive pricing + package promotions

    As a stand-alone enrolment, you will find our course fees very competitive. Package it with an English course and save $250 enrolment fees.

Course Units

  • Module A
  • Module B
  • Module C
  • Module D
  • Module E
  • Module F

Critical thinking

BSBCRT311 Apply critical thinking skills in a team environment

Learn to apply a range of problem solving, evaluation and analytical skills to resolve workplace issues. Develop the skills and knowledge required to evaluate critical thinking processes with team members and identify learnings from the problem-solving process.

BSBPEF201 Support personal wellbeing in the workplace

Develop the skills and knowledge required to advocate for and maintain personal wellbeing in the workplace. Learn to identify factors that impact wellbeing and plan appropriate communication methods for communicating to team members about wellbeing.


Customer service

BSBOPS304 Deliver and monitor a service to customers

Build your skills to identify customer needs and expectations, deliver and monitor customer service in the organisation, and identify opportunities to promote and enhance services and products to customers. Learn to evaluate customer service delivery and review customer satisfaction.

BSBOPS305 Process customer complaints

Develop the skills and knowledge required to receive and document customer complaints, identify those requiring escalation to other teams, prepare information for possible resolution and communicate successfully with customers about solutions.


Workplace safety

BSBSUS211 Participate in sustainable work practices

Learn to identify and measure current sustainable work practices, pinpoint any environmental hazards in daily procedures, as well as seek opportunities to improve sustainable practices throughout the workplace.

BSBWHS311 Assist with maintaining workplace safety

Build the skills and knowledge required to assist in implementation and monitoring of an organisation’s work health and safety (WHS) policies, procedures and programs, as part of a small team.


Digital competence

BSBTEC301 Design and produce business documents

Become skilled in using a range of functions on a variety of computer applications to design and produce documents that are professional, consistent with organisational requirements, accurate and demonstrate a consistency of language, style and layout.

BSBTEC303 Create electronic presentations

Learn to use various applications and platforms to design and produce electronic presentations that meet organisational policies and procedures, and prepare presentation materials that suit the requirements of both the presenter and the audience.

BSBTEC302 Design and produce spreadsheets

Learn how to use applications to plan and create a spreadsheet that suits the purpose, audience and information requirements. Build the skills required to format spreadsheets, use functions correctly and produce charts to display numerical data.


Social competence

BSBSTR301 Contribute to continuous improvement

Develop the skills and knowledge required to actively encourage others to participate in decision-making processes, exercise initiative, monitor and report on outcomes and support opportunities for further improvement.

BSBWRT311 Write simple documents

Learn the skills required to plan, draft and finalise a simple document in a suitable format, style and structure. Build your knowledge to ensure the document meets the purpose and requirements and make necessary changes as required.


Business competence

BSBXCM301 Engage in workplace communication

Learn successful communication techniques to engage with a variety of audiences in a range of situations. Identify information needs and establish suitable communication methods for clear, respectful and effective transmission of information.

BSBTWK301 Use inclusive work practices

Develop your ability to interact productively and respectfully with diverse groups of individuals. Build your skills in establishing and implementing practices that support individual differences to demonstrate the value of diversity.

Delivery mode

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    Live lectures delivered by trainers with real life experience

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    (Supported learning)


    Small classes focused on developing and practising key capabilities required for assessment

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    (Supported learning)


    Collaborative tasks aimed at applying skills and knowledge in simulated workplace conditions

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    Online Learning


    Structured activities available from our e-learning platform, designed to reinforce skills acquisition


ELC’s courses are conveniently scheduled in the late afternoons/evenings and only 2 days per week, allowing a maximum of flexibility for daytime work, independent study and personal time.

Focus on 21st Century skills

All of our courses are founded on the blend of 3 essential features:

  • Workplace

    The verbal and written communication skills needed to do your job effectively, create a positive impression and make an impact

  • Business

    The knowledge required to engage in, lead and manage the operations of a business

  • Transferable

    Skills highly valued by employers that will give you an edge in whatever job you do

Program designed for international students

ELC has over 35 years of experience in delivering the highest standards to international students. We understand that studying in a second language, far away from home, and with different methods can be a huge challenge.

At ELC Career College, we make it easy:
  • All of our course units have been carefully selected to suit an international audience
  • Our course materials are specially designed to suit your needs
  • Our trainers have received specialist training in delivering courses to non-native speakers

This means that you can truly make the most out of your qualification at ELC and maximise your potential.

Learning outcomes, resources and assessment

Learning Outcomes

Through this course, you will gain fundamental skills and knowledge to:

  • Design and produce workplace documents
  • Employ critical thinking skills
  • Engage with customers and colleagues
  • Assist in workplace safety procedures
  • Contribute to continuous improvement


Our resources are carefully developed to meet the needs of international students: they include extra support and practical tasks to help you understand the content clearly. All course materials and workbooks are available for free download from your e-learning platform.



You will be assessed through a combination of assessment types such as written assignments, case studies, reports, group tasks, portfolios and presentations. You must successfully pass all units to complete the qualification.

Entry requirements
  • Age

    Be aged 18 years or over

  • Academic

    Successful completion of Australian Year 12 or international equivalent

  • English Level

    IELTS proficiency level of 5.5 or above or equivalent.

Note that you are expected to bring your own laptop or tablet for home and classroom use.

Program dates

This qualification is delivered over 6 terms of 9 weeks. The total study period is 54 weeks. Your exact enrolment and break lengths depend on your start date, as detailed below:

Choose your course start date
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Fees and package specials
  • Prices
  • Enrolment Fee

    $ 250

  • Tuition Fee

    $ 15,000 ($2,500 per term)

  • Materials Fee

    $ 395


Special promotions also available to students who first enrol into an English course at English Language Company (ELC)

Study pathways

Enrol into several courses and build your own study pathway. Popular package options with this course include:

Certificate III in Business
English Language Course at ELC
Certificate III in Business
English Language Course at ELC
Certificate III in Business
Certificate IV in Business
Certificate III in Business
Certificate IV in Business
Diploma of Business
Certificate III in Business
Certificate IV in Leadership and Management
Diploma of Leadership and Management

icon Student Testimonial

Luiza Elena Morgado


The teachers are good professionals and they push us to do a good job. Also, the building is nice. It was an excellent experience and I could enjoy the student life.

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