This qualification will equip you with the essential skills to complete a wide range of administrative and operational tasks within an organisation.

Learn to articulate and present your ideas, write complex documents, build and maintain business relationships, implement safety procedures, and coordinate operational plans. Your valuable skillset will be transferable across many industries and roles, with the ability to think critically and apply solutions to a range of unpredictable problems. Not sure what area you want to specialise in yet? This is the perfect foundation for diploma courses in business, leadership and management and project management.

Career Opportunities

Upon graduation, your newly acquired skillset means you could start your career as a:

  • Personal Assistant
  • Office Administrator
  • Sales Assistant
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    Nationally recognised qualification

    BSB40120 (AQF Level 4) is a recognised qualification under the Australian Qualifications Framework.

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    8 intakes per year

    Start your course in January, February, April, May, July, August, October or November each year.

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    6 terms of 9 weeks study

    This program is structured in 6 terms of 9 weeks and includes scheduled study breaks of 3 weeks between each term (7 weeks in Dec-Jan)

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    73-80 weeks enrolment

    From start to end date, your total study period may span 73 to 80 weeks, depending on your chosen start date.

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    12 units of study

    Each term you will study a module of 2 units

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    Blended learning

    This program includes face to face teaching on campus as well as online practice on your own schedule.

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    Become job ready

    Through this course, you will gain fundamental skills and knowledge to write complex documents, build and maintain business relationships, coordinate business operational plans, and much more.

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    Competitive pricing + package promotions

    As a stand-alone enrolment, you will find our course fees very competitive. Package it with an English course and save $250 enrolment fees.

Course Units

  • Module A
  • Module B
  • Module C
  • Module D
  • Module E
  • Module F

Projects & concepts

BSBCRT412 Articulate, present and debate ideas

Learn to communicate your ideas persuasively at work and in your broader life. You will become more skilled at developing and presenting ideas that may be complex in nature and may relate to new products, services, processes or creative works.

BSBPMG430 Undertake project work

Develop the skills and knowledge to undertake a minor project or a section of a larger project at work, including developing a project plan, administering and monitoring, finalising and reviewing a project.


Networking & written communication

BSBWRT411 Write complex documents

Improve your written business correspondence. Whatever your role or industry you’ll advance your career by being able to produce workplace documents that are effective, appropriate in style and format and which are professional and impactful.

BSBTWK401 Build and maintain business relationships

Develop your skills for networking and negotiation and have effective working relationships within and beyond your organisation. Develop communication skills to build rapport with contacts and promote business opportunities. Use problem-solving techniques to negotiate solutions, develop strategies to represent organisational interests to contacts and lots more.


Operations & planning

BSBOPS402 Coordinate business operational plans

Learn the entire process of implementing an operational plan from planning the required resources, identifying possible contingencies, monitoring productivity, and evaluating project success. Identify and use key performance indicators (KPIs) to assess performance and provide recommendations for improvement.

BSBPEF402 Develop personal work priorities

Whether working independently or as part of a team, managing your schedule and identifying your priorities will help you to ensure you get the job done efficiently and effectively. Learn to plan and prioritise your own work tasks; identify task requirements; design and manage your work schedule; monitor and obtain feedback on your personal work performance.


Collaborating & presenting

BSBTEC404 Use digital technologies to collaborate in a work environment

Explore current collaborative ways of working (including working as part of a remote team) using digital technologies to complete work tasks more efficiently and effectively. Identify available digital technologies by accessing relevant sources of information and prepare a business case for implementing new digital solutions to support collaboration.

BSBCMM411 Make presentations

Learn how to prepare, deliver and review presentations for a range of purposes, such as marketing or training. Develop your skills to communicate a range of concepts and ideas to various target audiences.


Critical thinking & communication

BSBCRT411 Apply critical thinking to work practices

Develop essential high-level critical thinking skills for the workplace. These are highly valued by employers in anyone involved in reviewing, finding creative solutions to issues and developing work processes, products or services.

BSBXCM401 Apply communication strategies in the workplace

Supervisors and managers need to implement a range of strategies to facilitate communication in the workplace. Improve your own communication skills such as negotiating, instructing, presenting information and clarifying as well as facilitating respectful communication amongst others and identifying appropriate methods of communicating information internally and externally based on organisational requirements.


Safety & wellbeing

BSBWHS411 Implement and monitor WHS policies, procedures and programs

Acquire the skills and knowledge to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs. This includes communicating information to your team, contributing to the management of issues raised through consultation mechanisms, identifying training needs, identifying and reporting on risks and record-keeping.

BSBPEF401 Manage personal health and wellbeing

Recognise the signs and sources of strain on your physical and mental health and wellbeing and that of others within job roles and according to key performance indicators (KPIs). Research and develop a strategy for managing your own physical health and mental wellbeing.

Delivery mode

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    Live lectures delivered by trainers with real life experience

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    (Supported learning)


    Small classes focused on developing and practising key capabilities required for assessment

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    (Supported learning)


    Collaborative tasks aimed at applying skills and knowledge in simulated workplace conditions

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    Online Learning


    Structured activities available from our e-learning platform, designed to reinforce skills acquisition


ELC’s courses are conveniently scheduled in the late afternoons/evenings and only 2 days per week, allowing a maximum of flexibility for daytime work, independent study and personal time.

Focus on 21st Century skills

All of our courses are founded on the blend of 3 essential features:

  • Workplace

    The verbal and written communication skills needed to do your job effectively, create a positive impression and make an impact

  • Business

    The knowledge required to engage in, lead and manage the operations of a business

  • Transferable

    Skills highly valued by employers that will give you an edge in whatever job you do

Program designed for international students

ELC has over 35 years of experience in delivering the highest standards to international students. We understand that studying in a second language, far away from home, and with different methods can be a huge challenge.

At ELC Career College, we make it easy:
  • All of our course units have been carefully selected to suit an international audience
  • Our course materials are specially designed to suit your needs
  • Our trainers have received specialist training in delivering courses to non-native speakers

This means that you can truly make the most out of your qualification at ELC and maximise your potential.

Learning outcomes, resources and assessment

Learning Outcomes

Through this course, you will gain fundamental
skills and knowledge to:

  • Articulate and present ideas
  • Build successful business relationships
  • Implement policies and procedures
  • Prepare documents and presentations
  • Apply communication strategies


Our resources are carefully developed to meet the needs of international students: they include extra support and practical tasks to help you understand the content clearly. All course materials and workbooks are available for free download from your e-learning platform.



You will be assessed through a combination of assessment types such as written assignments, case studies, reports, group tasks, portfolios and presentations. You must successfully pass all units to complete the qualification.

Entry requirements
  • Age

    Be aged 18 years or over

  • Academic

    Successful completion of Australian Year 12 or international equivalent

  • English Level

    IELTS proficiency level of 5.5 or above or equivalent.

Already started studying this course in Australia or working in this field? Learn more about Credit Transfer or Recognition of Prior Learning.

Note that you are expected to bring your own laptop or tablet for home and classroom use.

Program dates

This qualification is delivered over 6 terms of 9 weeks. The total study period is 54 weeks. Your exact enrolment and break lengths depend on your start date, as detailed below:

Choose your course start date
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Fees and package specials
  • Prices
  • Enrolment Fee

    $ 250

  • Tuition Fee

    $ 15,000 ($2,500 per term)

  • Materials Fee

    $ 395


Special promotions also available to students who first enrol into an English course at English Language Company (ELC)

Study pathways

Enrol into several courses and build your own study pathway. Popular package options with this course include:

Certificate IV in Business
Certificate III in Business
Certificate IV in Business
Certificate III in Business
Certificate IV in Business
Diploma of Business
English Language Course at ELC
Certificate IV in Business
Diploma of Business
English Language Course at ELC
Certificate IV in Business
Diploma of Project Management

icon Student Testimonial

Luiza Elena Morgado


The teachers are good professionals and they push us to do a good job. Also, the building is nice. It was an excellent experience and I could enjoy the student life.

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