Upon graduation, your newly acquired skillset means you could start your career as a:
BSB30120 (AQF Level 3) is a recognised qualification under the Australian Qualifications Framework.
Start your course in January, February, April, May, July, August, October or November each year.
This program is structured in 6 terms of 9 weeks and includes scheduled study breaks of 3 weeks between each term (7 weeks in Dec-Jan)
From start to end date, your total study period may span 73 to 80 weeks, depending on your chosen start date.
Each term you will study a module of 2 to 3 units
This program includes face to face teaching on campus as well as online practice on your own schedule.
Through this course, you will gain fundamental skills and knowledge to design and produce business documents, contribute to continuous improvement, deliver and monitor services, and much more.
As a stand-alone enrolment, you will find our course fees very competitive. Package it with an English course and save $250 enrolment fees.
Learn to apply a range of problem solving, evaluation and analytical skills to resolve workplace issues. Develop the skills and knowledge required to evaluate critical thinking processes with team members and identify learnings from the problem-solving process.
Develop the skills and knowledge required to advocate for and maintain personal wellbeing in the workplace. Learn to identify factors that impact wellbeing and plan appropriate communication methods for communicating to team members about wellbeing.
Build your skills to identify customer needs and expectations, deliver and monitor customer service in the organisation, and identify opportunities to promote and enhance services and products to customers. Learn to evaluate customer service delivery and review customer satisfaction.
Develop the skills and knowledge required to receive and document customer complaints, identify those requiring escalation to other teams, prepare information for possible resolution and communicate successfully with customers about solutions.
Learn to identify and measure current sustainable work practices, pinpoint any environmental hazards in daily procedures, as well as seek opportunities to improve sustainable practices throughout the workplace.
Build the skills and knowledge required to assist in implementation and monitoring of an organisation’s work health and safety (WHS) policies, procedures and programs, as part of a small team.
Become skilled in using a range of functions on a variety of computer applications to design and produce documents that are professional, consistent with organisational requirements, accurate and demonstrate a consistency of language, style and layout.
Learn to use various applications and platforms to design and produce electronic presentations that meet organisational policies and procedures, and prepare presentation materials that suit the requirements of both the presenter and the audience.
Learn how to use applications to plan and create a spreadsheet that suits the purpose, audience and information requirements. Build the skills required to format spreadsheets, use functions correctly and produce charts to display numerical data.
Develop the skills and knowledge required to actively encourage others to participate in decision-making processes, exercise initiative, monitor and report on outcomes and support opportunities for further improvement.
Learn the skills required to plan, draft and finalise a simple document in a suitable format, style and structure. Build your knowledge to ensure the document meets the purpose and requirements and make necessary changes as required.
Learn successful communication techniques to engage with a variety of audiences in a range of situations. Identify information needs and establish suitable communication methods for clear, respectful and effective transmission of information.
Develop your ability to interact productively and respectfully with diverse groups of individuals. Build your skills in establishing and implementing practices that support individual differences to demonstrate the value of diversity.
Live lectures delivered by trainers with real life experience
(Supported learning)
Small classes focused on developing and practising key capabilities required for assessment
(Supported learning)
Collaborative tasks aimed at applying skills and knowledge in simulated workplace conditions
Online Learning
Structured activities available from our e-learning platform, designed to reinforce skills acquisition
ELC’s courses are conveniently scheduled in the late afternoons/evenings and only 2 days per week, allowing a maximum of flexibility for daytime work, independent study and personal time.
All of our courses are founded on the blend of 3 essential features:
The verbal and written communication skills needed to do your job effectively, create a positive impression and make an impact
The knowledge required to engage in, lead and manage the operations of a business
Skills highly valued by employers that will give you an edge in whatever job you do
ELC has over 35 years of experience in delivering the highest standards to international students. We understand that studying in a second language, far away from home, and with different methods can be a huge challenge.
This means that you can truly make the most out of your qualification at ELC and maximise your potential.
Through this course, you will gain fundamental skills and knowledge to:
Our resources are carefully developed to meet the needs of international students: they include extra support and practical tasks to help you understand the content clearly. All course materials and workbooks are available for free download from your e-learning platform.
You will be assessed through a combination of assessment types such as written assignments, case studies, reports, group tasks, portfolios and presentations. You must successfully pass all units to complete the qualification.
Be aged 18 years or over
Successful completion of Australian Year 12 or international equivalent
IELTS proficiency level of 5.0 or above or equivalent.
Note that you are expected to bring your own laptop or tablet for home and classroom use.
This qualification is delivered over 6 terms of 9 weeks. The total study period is 54 weeks. Your exact enrolment and break lengths depend on your start date, as detailed below:
Choose your course start date
$ 250
$ 15,000 ($2,500 per term)
$ 395
Special promotions also available to students who first enrol into an English course at English Language Company (ELC)
Enrol into several courses and build your own study pathway. Popular package options with this course include:
Student Testimonial 
Brazil
The teachers are good professionals and they push us to do a good job. Also, the building is nice. It was an excellent experience and I could enjoy the student life.
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